Cancellation/No Show Policy
Aurora Sky Massage appreciates that you chose our office for your massage and bodywork sessions. It is our absolute intention to provide you top notch service and personal care. In order to do that, the hour that you scheduled is time set aside for only you. We would like to communicate some guidelines and policies in order to provide you with an optimal session.
Please arrive ten to fifteen minutes ahead of your scheduled appointment. This allows you time to fill out the board of health’s required health history form. It also allows us time to ask specific questions about any health issues, or your specific body needs for that day. Giving yourself a little bit of extra time also allows your body and mind to start to transition from an active busy mode, into a more relaxing receiving mode, thereby enhancing your massage experience. From the business and therapists’ side, it gives us the full time to actually have our hands on your tissues, keeps our business on schedule, and respects the next client’s scheduled therapy time.
We understand that issues occur. It helps us a great deal if you call and let us know if you are running late. We will do our best to accommodate you. We generally can work within a 5 minute delay, however, if time runs 10-15 minutes or more, we will likely have to shorten your session by that amount of time. Full price will be charged for the actual scheduled time. In return, we will make sure we are on time, and if for some reason we are not, we will give you the time back or adjust the price of the session.
Aurora Sky Massage asks that you respectfully give a 24 hour notice of cancellation by calling 505-355-8907. We charge ½ price for the first missed session and full price for all others after.
Recognizing that we do set aside the scheduled time just for you, have other clients to consider and have to maintain a smoothly running business, we do find it necessary to charge for appointments that are repetitively changed on the day of the scheduled appointment. This fee is $40.00. People who have cancelled on us at the last minute or have failed to show up for a scheduled appointment will be asked to guarantee future appointments to be prepaid with a credit card. Refusal to provide us with the credit card information will result in termination of our relationship. We do offer a one time per year exception if we have found that it is a legitimate and valid missing of your appointment.
We do understand emergencies and illnesses do occur. If you have a fever, have been in the hospital, have been vomiting or have diarrhea within 24 hours of your scheduled appointment, or it begins a couple of hours prior to your scheduled session, or your children are ill and need you at home, please cancel. Equally, if there is an ice storm, please do not drive or walk on the ice if you do not have to. Feel free to call and reschedule your appointment. There will be no charge for these types of cancellations.
Thank you for giving us the opportunity to help you, please come on in, have a seat, and take a deep breath! We look forward to serving you!